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How Olialia handles information when you browse olialiapc.com, follow a product link or submit a support ticket.
October 19, 2026. This Privacy Policy applies to olialiapc.com and the support-ticket service available through this website.
Olialia uses this website to present PC products and configurations, link visitors to Amazon listings and receive support requests. This website does not provide its own customer account or checkout and does not directly collect card or other payment details.
When you submit a support ticket, we collect your name, email address, product model, issue type, message, request category and confirmation that we may contact you about the request. Depending on the request, you may also provide an order reference, purchase channel and related details, purchase date or serial number. Please do not include passwords, full payment-card details or other information that is not needed to handle your request.
The website, hosting environment and security controls may process basic technical request information needed to deliver and protect the service, such as an IP address, browser or device information, requested page, request time and security events. We do not use this website to build behavioral advertising profiles.
We use submitted and technical information to receive and respond to support requests, identify the relevant product or order, troubleshoot issues, manage follow-up, prevent duplicate or abusive submissions, maintain website security and meet applicable legal obligations.
Support tickets are stored in the website support database. When support email notifications are enabled, the ticket details are also forwarded to the configured Olialia support mailbox so authorized support personnel can respond. We may use hosting, email or other service providers that process information for these purposes on our behalf.
We may disclose information to authorized personnel and service providers as reasonably necessary to operate the website and provide support. We may also disclose information when required by law or when reasonably necessary to protect users, the website, our rights or the security of the service.
Product and store links open Amazon, where purchases, accounts, checkout, payment, availability, shipping and order management are handled under Amazon and the applicable seller policies. This website also loads Google Fonts, so a visitor browser may connect to Google to retrieve font files. Other external links are governed by the privacy practices of their operators.
Olialia does not sell the personal information submitted through this website. The current customer-facing website does not use advertising pixels or analytics scripts to track visitors for behavioral advertising.
We keep support and technical information only for as long as reasonably necessary to handle requests, maintain appropriate business and security records, resolve disputes and meet legal obligations. The appropriate period depends on the nature of the information and the request.
You may choose not to submit a support ticket, although we may then be unable to respond to the issue. To ask about, correct or request deletion of information submitted through a ticket, open a support ticket or email olialia.support@gmail.com. We may need to verify the request and may retain information where required or permitted by law.
The website and support service are not directed to children under 13, and we do not knowingly request personal information from children under 13. A parent or guardian who believes a child has submitted information may contact us to request review and deletion.
We use reasonable administrative and technical measures intended to protect support information. No internet transmission or storage system can be guaranteed to be completely secure, so please submit only the information needed for support.
We may update this policy when the website or its information practices change. The revised version will be posted here with a new last-updated date. For privacy questions, open a support ticket or email olialia.support@gmail.com.
No. This website does not operate a checkout or directly collect card details. Purchases opened from product links are completed on Amazon under the policies shown there.
A ticket requires contact details, the product model, issue information and permission to contact you. Order, purchase and serial details are optional unless they are needed to identify the product or request.
Use the support form and include only the information needed for your request.
